Case Management

Goal

To assist families to access the formal and informal resources they need to support their unity, stability, and growth; and, to meet the basic needs of homeless youth, which include food, shelter, medical care, education/employment, and family reconnection.

Philosophy

Sweetser’s Case Management service is grounded in three primary concepts:

1. The values and principles that define the “wraparound” approach to individualized service planning for families taking into account their unique cultural, ethnic and personal characteristics,
2. The fundamental elements of a continuous quality improvement orientation to service provision, and
3. The five basic principles of respectful interaction that dictate our approach to communication with the families we serve as well as with our colleagues, both internal to Sweetser as well as external.

Values of “Wraparound”

“Wraparound” is a family-centered, strengths-based, highly individualized service planning process. Through the practice of “Wraparound,” we facilitate a family’s ability to identify their unmet needs and create practical, community-oriented solutions. The “Wraparound” process grounds our interventions in holistic, community-based planning that is unique for each child and their family.

Fundamental Elements of Continuous Quality Improvement

Sweetser’s Case Management staff are committed to utilizing the findings of best practice research as evidenced by our commitment to “Wraparound.” We maintain a customer focus, attend to communication and embrace training to ensure our skill in best practice. We eagerly define outcomes of success with the families we serve and measure the role we play in assisting families to achieve their outcomes.

The Basic Principles

We are committed to treating the families we serve and the colleagues with whom we work with respect and in a mutually uplifting way. We hold ourselves accountable to communication and interactions that:

1. Focus on the situation, issue, or behavior, not on the person
2. Maintain the self-confidence and self-esteem of others
3. Maintain constructive relationships
4. Take initiative to make things better
5. Lead by example

By using these basic principles to guide our interactions with both our colleagues and the families we serve, we demonstrate our values and our commitment to the fundamental elements of continuous quality improvement on a daily basis.

What Our Clients Are Saying

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