Case Management services assist families of children under the age of 21 who are experiencing a mental health or behavioral issue, or who have mental retardation or a developmental delay, with identifying their goals and successfully engaging in and monitoring the effectiveness of their services to adequately address their assessed needs.
Enhanced Case Management services are available in Sagadahoc, Knox, Waldo, and northern York counties for children, ages 5 to 18, with serious emotional or behavioral disturbances who are either in residential care or at high risk of such placement, having complex needs and multi-agency involvement.
Information for Clients and Families
To assist families to access the formal and informal resources they need to support their unity, stability, and growth; and, to meet the basic needs of homeless youth, which include food, shelter, medical care, education/employment, and family reconnection.
Sweetser’s Case Management service is grounded in three primary concepts:
- The values and principles that define the “wraparound” approach to individualized service planning for families taking into account their unique cultural, ethnic and personal characteristics,
- The fundamental elements of a continuous quality improvement orientation to service provision, and
- The five basic principles of respectful interaction that dictate our approach to communication with the families we serve as well as with our colleagues, both internal to Sweetser as well as external.
Fundamental Elements of Continuous Quality Improvement
Sweetser’s Case Management staff are committed to utilizing the findings of best practice research as evidenced by our commitment to “Wraparound.” We maintain a customer focus, attend to communication and embrace training to ensure our skill in best practice. We eagerly define outcomes of success with the families we serve and measure the role we play in assisting families to achieve their outcomes.
The Basic Principles
We are committed to treating the families we serve and the colleagues with whom we work with respect and in a mutually uplifting way. We hold ourselves accountable to communication and interactions that:
- Focus on the situation, issue, or behavior, not on the person
- Maintain the self-confidence and self-esteem of others
- Maintain constructive relationships
- Take initiative to make things better
- Lead by example
By using these basic principles to guide our interactions with both our colleagues and the families we serve, we demonstrate our values and our commitment to the fundamental elements of continuous quality improvement on a daily basis.
What Our Clients Are Saying
August 4, 2009 Hi Mr. Eves, I want to take a second to tell you how happy I am to be working with such an intelligent, empathetic and talented individual; Christine May of Sweetser (Hi-Fi facilitator). She is currently working with a family in York that has an extremely challenging and...