Help Support Sweetser's Mission in Maine

Crisis Services

To speak with a trained crisis clinician 24 hours a day, 7 days a week, call 1-888-568-1112.  Sweetser's Crisis Services operate 24 hours a day, 7 days a week, and serve children, adolescents, families and adults who are in crisis. The goal of the program is to:

  • Stabilize individuals and families in the least restrictive environment
  • Assist in crisis resolution
  • Provide a comprehensive crisis plan 
  • Provide an alternative to an emergency room visit.

What will happen if I call?

  • You will have the opportunity to talk with a trained crisis professional by phone.
  • From there, you will meet at a safe location of your choice to create a crisis stabilization plan.
  • The Crisis Stabilization process begins.
  • Individual Crisis Plans are developed and utilized.
  • Work with natural supports and community resources.
  • Collaborate with current providers.

Crisis Stabilization Units

You can access Crisis Stabilization Units by calling 1-888-568-1112. Crisis Stabilization Units provide short-term therapeutic placement for a child or adult who is experiencing a mental health crisis. Sweetser's Crisis Stabilization Units are available to anyone throughout Maine. There are locations for children in Belfast and Saco, and for adults in Brunswick, Lewiston, Rockport and Saco. 

For more information on suicide please visit the National Suicide website here.

Mobile Crisis Intervention

Mobile Crisis Intervention is provided by Sweetser in the following counties: Androscoggin, Knox, Franklin, Lincoln, Oxford, Sagadahoc, Waldo and York counties, and northern Cumberland County (Brunswick, Freeport and Harpswell). Mobile crisis intervention specialists respond to clients’ calls for assistance in their homes, at schools, or in other community settings. Sweetser’s mobile crisis intervention specialists respond to crisis calls from parents, teachers, police officers, other guardians, and youths asking for immediate help with a child or family in crisis. Sweetser responds to those crisis calls 24 hours a day, 7 days a week. To access Mobile Crisis Intervention services, call 1-888-568-1112 for rapid response to crisis situations 24 hours a day, 7 days a week.

Information for Clients and Families


The goal of Sweetser's Crisis Services is to assist individuals and families who are having a mental health crisis by providing crisis assessment and a comprehensive plan for stabilization that utilizes the individual's and family's strengths, natural supports, and community resources.


We believe in rapid responses that maximize flexibility:

We believe that a crisis occurs when there is a change in emotions or behavior of individuals resulting in an inability to cope. During these times, we are committed to providing a rapid and flexible response focused on helping to restore balance for the individual, their family, and members of their support system. This rapid response can result in a desired outcome to a crisis.

We work in a collaborative partnership with families:

We believe that periods of crisis are inherently difficult for family members and others who are supporting the individual in crisis, as well as for the individual actually experiencing the crisis. Successful crisis stabilization rarely occurs in isolation from an individual's support system. We are committed to working in a collaborative partnership with individuals, their families, and other members of their support systems to stabilize the individual in crisis in the least intrusive or restrictive manner possible, always taking into account their unique cultural, ethnic, and personal characteristics.

We focus on individual and family strengths to create solutions:

Our service approach is strengths-based and person-centered. We help the individual and family using their own strengths and resources to develop attainable goals. We work with the individual, family, and their support system.

We promote continued support for recovery:

We understand that individuals who experience a crisis may need additional community-based supports to return to a more balanced level of functioning. We actively work to ensure that individuals and families have access to the services that they see as most useful to achieve their goals.

We hold ourselves accountable:

We ensure that we will work respectfully with you, your family, and your support system. We continually strive to improve our crisis intervention services. We are fully licensed and credentialed to provide Crisis Services.

Crisis Support for Many Situations


LGBTQ refers to Lesbian, Gay, Bisexual, Transgender, and Questioning Youth. We offer Crisis Intervention Services which reflect our understanding of the difficulties you may encounter in your communities, which can lead to feelings of suicide and increased depression.

Additional resources can also be found at The Trevor Project:







Bullying is a crisis situation we are seeing more in our communities. Even though there are many education and prevention programs in place, bullying continues without significant resolution. Bullying can represent a twofold crisis situation: while the person who is the target of the bullying is in crisis, the bully may also be experiencing a crisis which is causing them to lash out.

Elder Abuse:

Elder Abuse occurs when a single or repeated act causes harm to or distresses an older person. A lack of appropriate care or response to the abuse can also be conisdered elder abuse. There are varying types of elder abuse consisting of physical, psychological, emotional, financial, sexual, scams, neglect, rights abuse, and abondonment. All of these can lead to a crisis for the elder and should be responded to rapidly. All of these can lead to a crisis for the elder and should be responded to rapidly.

Military and Veteran:

Related to their military service, men and women, active military, veterans, and their families, can experience increased signs of depression, anxiety, lack of sleep, agitation, dramatic mood swings, increasing lack of personal care and welfare, strange talk of feeling trapped, and/or extreme guilt for no apparent reason. We work in collaboration with state and federal veteran support service organizations to help the veteran and families get the services they need if they choose to utilize such services.


The warning signs of a potential suicide attempt may include depression, hopelessness, lack of motivation, giving away personal possessions, and/or feeling disconnected from family, friends, and community. Getting support and treatment is a major step in preventing suicide.

For more information on suicide please visit the American Association of Suicidology website here at

Self-Harming Behavior and Cutting:

Self-harm is how some people express and deal with emotional problems and distress. It may seem strange to people who are not familiar with these feelings but to those who have this behavior, hurting themselves makes them feel better. Sometimes it feels to them as if they have no choice in the matter. Injuring themselves is the only way they know how to compe with sadness, emptiness, guilt, depression, and rage. One of the biggest myths around self-harm and cutting is that people are doing it to get attention. Most people doing this do so in secret, often hiding their self-inflicted scars.

Substance Abuse:

A substance abuse crisis can be a difficult situation for an individual, their family, and their support system. Sweetser's Crisis Intervention Services can help stabilize the individual as well as link them, their family, and their support system to resources in their communities.


Crisis situations for people with Autism can be challenging. The time period following a crisis for someone with Autism can take longer and be extremely complicated. They can experience fear, confusion, and/or the sense that they have no outlet for their feelings. Crisis Intervention Services can help stabilize the individual and collaborate with the individual, their families, and support systems to develop a crisis stabilization plan and link them to additional resources in their community.

What Our Clients Are Saying

You guys changed my life.  I will always remember my time at Sweetser.  I lived in Portland Cottage in Saco and Bob Gauthier was the best male role model I have ever had. ~ Mike B.

Full Story | More Stories of Excellence

MySweetser Client Portal - Log In
| FAQs

Executive Address: 2 Pendleton Drive Saco, Maine          Mailing Address: 50 Moody Street Saco, Maine 04072-0892          Phone: 1-800-434-3000                           Copyright © 2019  Sweetser