MySweetser Client Portal
Frequently Asked Questions:
What is the MySweetser client portal?
MySweetser, also called a “client portal,” is a secure personal healthcare website that gives you convenient 24-hour access to personal health information from anywhere with an Internet connection, including mobile devices.
What will MySweetser allow me to do?
- View upcoming and historical appointments from home
- View medication history
- Securely send non-urgent messages to your provider’s office
- Have 24/7 access to your basic Sweetser health information
Who can enroll?
You are eligible to create an account for yourself if you:
- Are 18 years of age or older
- Have a valid email address
- Have access to the internet
How do I access MySweetser?
You can access your registered MySweetser account from any computer or mobile device if you have a private email address and an Internet connection. You simply click on the MySweetser link from Sweetser’s website, or go directly to www.mysweetser.intelichart.com and enter your login credentials.
What if I share an email address with someone else?
Each client will need his or her own unique email address.
How to I create a MySweetser account?
Enroll at your next visit. You will be given a Registration PIN, and an email link will be sent for you to setup your account.
Click on ”Don’t have an account? Register for free!” below the Login button.
Answer “No” to the registration question “Do you have a Registration PIN from your doctor’s office?”
Click on “Registering for Myself”
Complete page 1 the registration form and click “Continue.”
Complete page 2 of the registration form, read and agree to the Intelichart “Terms & Conditions,” and click “Complete Registration.”
Your provider’s office will need to validate your request in order for you to have full access to your account. If you do not receive an email verification within three (3) business days, please call (800)434-3000.
How do I change my password?
After logging in to your MySweetser client portal, click on “View My Account” to the left of the screen.
On the resulting page under “My Patient Portal Account” click on “Change Password.” Enter your new password, confirm your new password, and then click “Change Password.”
Passwords cannot begin with a special character and must be between 8 and 30 characters in length and include 1 number and 1 letter.
What if I can’t remember my password?
If you cannot remember your password, go to www.mysweetser.intelichart.com. Under the login field, click on the “Forgot your password?” link. You will be prompted to enter the email address associated with your MySweetser client portal.
You will be prompted to answer one of your Security questions. Answer and click “Submit.”
An email will be generated with a link to reset your MySweetser client portal password.
Is my information safe and secure?
Yes. MySweetser has privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, MySweetser is hosted on a secure connection and accessed via an encrypted, password-protected login. Although MySweetser uses safeguards, there are other safety tips that you should follow when using it. Always remember to protect your email ID and password. Keep them private and make sure to only login to MySweetser from a personal or secure computer.
Can I get access to my dependent’s portal as a guardian/caretaker/etc?
At this time, we are registering clients ages 18 and up to have client portal access for themselves only.
Can I give permission for someone else to view my information, such as my spouse or adult child?
Please see the previous question.
What if my personal information is wrong?
Please call 1(800) 434-3000.
What if my health information is wrong?
Please speak with your provider at your upcoming visit, or securely message your provider’s office with non-urgent questions.
How do I send a message?
On the top menu in your patient portal, click on the “Messages” heading.
Click on “Compose a New Message.”
Select your provider’s location from the “Location” dropdown menu. Select your provider’s office in the “To” dropdown that becomes available after you select Location.
Enter a Subject in the subject line. Compose your message. Click Send.
Can I send a message for someone other than me?
No. If you send a message regarding a client other than yourself, we will be unable to respond to you due to privacy laws.
How soon can I expect a response to my message?
Secure messages sent via the MySweetser client portal are intended for non-emergency health-related inquiries only. The Messages inbox is monitored Monday through Friday (except major holidays) between the hours of 8 am and 5 pm. Please allow up to 3 business days for a response.
Can I schedule appointments?
If you need to request an appointment, please call 1(800)434-3000.
Can I view lab results?
If you need to request copies of your lab results, please call 1(800) 434-3000 and ask for Client Records.
Can I print and download information?
Yes, you can print any information that appears in your MySweetser patient portal, as well as some forms that you may print in preparation for an upcoming appointment.
Can I add or change my personal information?
If you need to add or change your personal information, please call 1(800) 434-3000.
Is online bill payment available?
Online bill payment is not currently available. If you need to make a payment on your account, please call 1 (800) 434-3000 and ask for Patient Accounts.
What Our Clients Are Saying
From a clinician at CSI to Child Case Manager, Courtney White : "I just wanted to thank you so much for organizing the team meeting for [client] at Sweetser. This meeting was so important and I am so grateful to you for doing this! You took the initiative to organize this for [client] and...