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Stories of Excellence

A Heartfelt Testimonial Written With Deep Appreciation

It is with deep appreciation and heartfelt thanks that my husband and I write this testimonial. Our entire family has benefited tremendously by being a part of the Sweetser "Family."

We had just hospitalized our son, Josh, for the fourth time when we met our assigned Sweetser case manager. It was a very emotional time for us and we felt hopeless and helpless.  It was through the highly professional and dedicated efforts of our case manager that we were able to get the help our family so desperately wanted and needed. So many doors were opened for us that would not have been possible without her.

Josh had to stay at the Sweetser Crisis Unit for a few months. It was a hard time for him and for us. We never had him away from home for so long but he did adjust and we went to see him every day. All of the staff were so good to the children there.

No matter how stressful a situation seemed to be the staff stayed calm and firm. I admired their commitment to these children. I made many calls and every time the staff was polite, patient and caring. They knew it was hard for us to have to leave Josh, but we did feel he was in a safe and kind environment.   

Our case manager arranged for us to be able to join the Family Focus Program. It has been such a positive turning point in our lives! It helped me, and my husband, understand even more clearly that emotional and behavioral problems are not just our child's problem. The entire family needs to work together to make the outcome successful and also continue to be consistent and successful at home. Josh worked very hard to learn and use more appropriate coping skills and we learned more effective ways to communicate with Josh, and our daughter, to lessen the level of frustration. It is a work in progress that we continue to work on each and every day. 

We are so proud of our progress as a family, and each of us as an individual.

Josh is also currently in the Sweetser School. When Josh started at Sweetser School, he was between a 2nd and 3rd grade level in reading. We are SO PROUD to say he is now reading and working on other school subjects on a 6th grade level, just one level below his grade appropriate grade level. 

Josh has grown tremendously under the care of all the truly dedicated and skilled teachers, therapeutic counselors, and staff at Sweetser School. He went into the school a very depressed, angry boy who kept mostly to himself. He is now a very popular, well behaved (most of the time) young adult who cares about his fellow classmates. I have been told he is a leader that all the other students in his class look up to! 

Josh sees Dr. Kaplan, one of Sweetser's Psychiatrists, for medication management. Dr. Kaplan is a remarkable doctor, whose insight and wit makes parents and children alike open up to him. He truly listens to both the child and the parents and respects their feelings and opinions.

Josh was also blessed with a wonderful behavioral therapist, Jack White, who helped him learn to use his coping skills in the community. Jack is the most committed, patient and kind man, and therapist, we have ever met. We learned so much from him.

As you can see, we have been fortunate enough to have access to all of the best that Sweetser has to offer.  

We truly want to give special thanks to our case manager, Jean Rainville, who helped us not only find all the wonderful help through Sweetser, but, also, many other needs we had and continue to have. There have been times when Jean worked well into the night working on something for us, as I am sure she has done for others. Thank you, Jean for going above and beyond the call of duty. You truly are a remarkable person who gives all of themselves to help others in need. 

With our deepest gratitude and thanks to all at Sweetser. May you continue to reach out to families in need with your lifeline.

~ Harold and Nancy B.

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