Leadership Series: Navigating Difficult Conversations with Confidence

This course provides participants with the skills and strategies needed to manage challenging conversations with clarity and confidence. Through interactive exercises and real-world examples, participants will learn how to handle tough situations—such as giving constructive feedback, resolving conflicts, and addressing performance issues—while maintaining respect and building trust. By the end of the course, participants will be equipped to approach difficult conversations calmly, communicate effectively, and achieve positive outcomes.

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